FAQ

Business Account FAQs

Opening a New Account

What is the minimum dollar amount I need to open a business account?

The minimum deposit for a business account is $100.00.

 

How do I fund my Business Account?

Funding of all accounts can be done at a branch or via a wire transfer.

 

Do you require a social security number to open a business account?

Yes. In most cases, when opening a Business account, each applicant must provide their social security number and a valid ID. The ID can be either a driver’s license or another form of government issued ID.

Business Account Maintenance

How do I set up recurring transfers?

Internal transfers can be made through both online banking and Cash Management. 

External transfers can be made using Bill Pay and Pop Money (limits apply).

 

How do I give someone access to the account?

Spring Bank allows you to set up multiple levels of users, giving you control of what information each person has access to. Watch our easy-to-follow Business Online Banking Tutorial here.

 

How do I make direct deposits?

We offer an ACH credit feature that is available to select customers online (based on eligibility). The paying entity may be provided the respective account type and number, and Spring Bank’s ABA#.

Personal Banking Accounts FAQ

Opening a New Account

How do I apply for a checking or savings account?

You can apply online at spring.bank or in person at a branch.

 

What is the minimum deposit amount required for a checking account? 

The minimum deposit for opening an account is $25. There are other requirements for Interest and waiving of service charges.

 

What is the minimum deposit amount required for a savings account?

The minimum deposit for opening a savings account is $25. There are other requirements for interest and waiving of fees.  Some accounts (ex: a Youth or Custodial account) have no minimum opening deposit requirement.

 

How long does it take to open a checking or savings account? 

Provided you have all of the required documentation, the process should take no more than 15 to 20 minutes.

 

What information do you need to open a personal banking account? 

The CIP information required includes: an unexpired Photo ID with a valid address on it, or an unexpired Photo ID with no address, along with proof of address through a utility bill, cable provider bill, or landline phone bill.

Personal Banking Account Maintenance

How do I set up direct deposit? 

The paying entity may be provided the respective account type and number and Spring’s ABA #

 

How do I set up automatic recurring transfers? 

Internal transfers can be made thru Online banking. External transfers can be made using Bill Pay and Pop Money (limits apply).

 

How do I make changes to my personal profile? 

Some changes may be made thru Online Banking( phone, email address) other changes( physical address, alt address) should be made in person.

 

How do I close my account? 

One may visit a Branch for account closeout.

ATM & ATM Card Information

What do I do if I think my ATM card was stolen? 

You may freeze your card using the Spring bank App or call the Bank for assistance

 

How do I replace my lost ATM card?

You must visit a Branch.

 

Do you charge ATM fees? 

Proprietary ATMs offer free transactions.

 

What is the fee for using a branch ATM?

There is no charge for using a branch ATM of any ATM in the Money PASs Network. MoneyPass is a surcharge-free network of ATMs across the United States and Puerto Rico.A partnership with Citibank allows any Spring Bank customer to use any domestic Citibank branch ATM at no charge. The fee for using other out-of-network ATMS is XXX Foreign ATM’s charge fees at their Bank’s rate. We will charge a fee for using a foreign ATM