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Photo: Small Business Client & one of NYC’s newest Mediterranean restaurant chains, Naya with Akbar Rizvi, our Chief Lending Officer

Are you thinking about starting your own business? Bringing a product or service you’re passionate about to market is a challenging yet rewarding experience. There are essential processes to know about operating a small business, especially when it comes to money management. You might be wondering how to accept payments from customers, where to charge business expenses, and, of course, how to pay yourself and other employees.

Opening a business checking account is the best solution to managing your business’ finances. Check out our top 3 reasons why:

#1 Personal Protection

The money your business makes isn’t yours directly. Instead, it belongs to the entity your business is established under that the government recognizes. Creating an entity for your own business is vital to protecting your personal assets. For example, if your business incurs debts that it cannot pay back, your personal belongings (like your car or home) may not be protected. So it’s best to keep all business-related income and expenses in a business checking account.

#2 Credibility
Having a business checking account shows others that you mean business. Using a credit card, check, or direct deposit with your business name instills trust in your customers, clients, and collaborators. In addition, accepting or making payments through a business checking account enhances your business reputation by using funds branded with your business name.

#3 Easier Bookkeeping and Tax Preparation
With your business and personal finances separate, you can seamlessly sync your business checking account to bookkeeping software and easily automate your money management. These services make paying bills, sending invoices, and accounting less of a headache. Similarly, you can connect your business checking account to tax preparation software. Preventing any co-mingling of your personal and business checking accounts will help immensely during tax season.

Now that you know the perks of having a business checking account, it’s time to find one that suits your business needs. These are the documents you’ll need to open a business checking account:

  • Employer Identification Number (EIN): Also known as a federal tax ID, this 9-digit code serves as a Social Security Number (SSN) for your business. You may use your SSN if you’re a sole proprietor.
  • Document of Formation: This provides basic information about your business, such as the owner’s name, business address, and business purpose. It proves the company exists and can operate within the state legally.
  • Ownership Agreements: Agreements are typically standard for partnerships or businesses that more than one person owns. They clearly define what percentage of equity each owner has and detail how the business will be managed.
  • Business License: Depending on your business’s activities and location, you may need licenses and permits to operate. Research industry regulations in your city and state to ensure you meet the requirements.

We make opening a new business checking account simple and easy – you can even do so remotely. There are many advantages to opening a business checking account with us: access to free small business services, access to our technical assistance provider partners, and easy access to small business support staff. Contact us to set yours up today.

“I live at the bottom of a hill. With my old, non-electric bicycle, I used to push it up that hill, then again and again because my neighborhood has a lot of hills. I was practically pushing it all the way to work! But now I can enjoy the ride because of my new E-Bike and the E-Bike Loan NYC I received from Spring Bank.” – Pamela Martinez

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Pamela Martinez is a teacher’s assistant here in The Bronx and the Hunts Point Alliance for Children, and she was one of the first New Yorkers to receive an E-Bike and E-Bike Loan NYC through our partnership with the Equitable Commute Project (ECP). The ECP was developed at the height of the Covid-19 pandemic as a partnership between NYU Stern, the Hope Program, Electric Avenue, Transportation Alternatives, and us as the financing partner. Our mission is to create a healthier, more affordable, and greener commute for the one million+ NYC frontline workers.

Through our new E-Bike Loan NYC, employees can receive a loan of up to $2500 to use for a new E-Bike, which will also help them build their credit and savings – all with no minimum credit score requirement.

“I’d wanted an E-Bike for a long time! And my employer knew that I rode my old bike to work every day. But for me, not being from this country, I didn’t have credit yet. However, I learned I could get the E-Bike Loan NYC through the Employee Opportunity Program from Spring Bank, and I could pay it back little by little. So I applied, and my loan was approved right away! Now I love riding my new E-Bike, especially because I have to carry so much back and forth every day,” Pamela says.

If you bank with us, you know that we’re so much more than just a bank – even though we are one of the best banks in NY! We’re a community. And that’s why we were so excited to work with Pamela. She takes care of the people around her: developing daily science experiments and dance parties for the kids, collecting winter coats for donation on Giving Tuesday, and even ensuring that struggling families in the neighborhood get connected to the services they need.

“I love my job,” says Pamela with a smile. “I love helping people. I love that we’re doing good for kids, families, and the community. Hunts Point has a lot to give. You have to dig and find the resources – and that’s what we do for these families.”

Ensuring that our customers and community are taken care of is always at the top of our minds. Therefore, we designed the application process for the E-Bike Loan NYC to be as smooth and straightforward as possible. Learn more about it here.

“Everyone at Spring Bank was so helpful!” Pamela says. “Because I went through my company, they had a lot of the information I needed. Everything else I could do by myself online – it was very easy.”

Commuting by E-Bike is a good choice for more than just your wallet. It’s often more reliable than public transportation. And as Pamela notes, it’s also good for the environment, which means a healthier, greener future for her children and students.

“I ride my E-Bike everywhere now: to the beach, visit my family in Brooklyn, and even go to Costco with it! Everybody knows me as ‘The Bike Lady’ in the supermarket,” she laughs.

We love to see it! 🙌🏽 🚴🏽

Ready to get an E-Bike of your own? Learn more about our E-Bike Loan NYC. If you’re an NYC employer, check out how you can support the financial health of your employees with our Employee Opportunity Program, which includes the E-Bike Loan NYC. Find out more about the Equitable Commute Project. Finally, check out our personal savings and personal checking accounts. We’re honored to serve the people of New York as one of the best banks in The Bronx, New York!

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“There’s someone who can relate to you here. Especially in this age of mega-corporations and automated processes, I think having a human experience with a financial institution is rare.” – John Lakis, Loan Officer here at Spring Bank

We don’t take it lightly that you trust us with your money. We love getting to know our customers and their families.

So if you bank with us, you already know that you’re far from just another number here — and if you don’t bank with us (yet!), you’ll soon find that out. And just like we love getting to know you, we want to give you an opportunity to get to know us. So this week, we’re pleased to introduce  John Lakis, our Loan Officer.

John started with us here at Spring Bank in 2015 as a Credit Analyst and has now been a Loan Officer, working primarily on the commercial side, processing real estate, SBA, and during the Covid-19 crisis, 100s of PPP  loans.

“It was part of our job at the beginning of the pandemic to call our clients and see how they were doing, making sure they could stay afloat, and seeing what we could do to help ease the burden,” John says of his frontline pandemic experience. “I don’t think there would be that level of personal care and interaction with any larger institution,” he continues.

Of course, lots of banks tout their community-mindedness in glossy ad campaigns. But how do you really know if your bank is acting and investing in a way that reflects your values? You don’t have to take our word for it.

We’re a B Corporation, which means we have a triple bottom line of people, planet, and profit. So as New York City continues to recover and stride forward to an even greater future post-Covid, we look forward to helping our community build new businesses and reimagine existing ones. (Not sure where to start? Take a look at our small business accounts!)

“I don’t think a megabank would guide someone through every step of the commercial loan process, from financing, city permitting and regulations, knowing what reports to read, or even teaching people how to look at them. Our bank is better positioned to offer those kinds of services. From startup to closing, our team here guides them through the entire process.

I know we’ve had an impact here in The Bronx. Numerous people have opened businesses in this neighborhood with the help of Spring Bank – and that’s an amazing thing to be part of!” John says.

We couldn’t agree more! We care deeply about the future of our neighbors and our neighborhood, and we’re here to nurture your growth as an individual and as a business owner to build a prosperous future for you, your business, and your family.

And, as John shares, that ethos influences our internal culture, too:

“We’re all helping each other grow. That’s happened personally for me: I’ve seen my growth expand to new heights. And I’ve seen how I can help others grow, and I look forward to more team development together! After all, the main purpose of this bank is to help communities in need. So I’m totally on board with that!”

For us, it’s all about having a human experience: staying flexible and innovative in the face of a constantly changing environment so we can help the people of our community truly thrive.

And nobody knows how to do that better than an immigrant. 🙌🏽

“People have shaped me, and others have been shaped by me, too. I come from a family of immigrants, and I would be letting them down if I were to come here to New York City and not work hard. So I committed to that when I joined Spring Bank, and it’s a great place to do that,” John says.

Thank you so much for sharing your incredible story and perspective, John! We are so grateful to have you as a core contributor to the Spring Bank team.

Are you interested in opening a new business bank account? Check out our business checking account here. New to the city and looking for banks in The Bronx, New York? Visit one of our branches today and find out what makes us one of the best banks in NY.

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Here at Spring Bank, we’re proud to be a B Corporation which means balancing purpose with profit. We are just as committed to serving our customers and helping the planet as we are to our bottom line.

With Earth Day coming, we thought it would be the perfect time to share a few ways that we can help you reduce your carbon footprint, starting with accessing your bank e-Statements online.

Whether you have a personal checking account, personal savings account, or a business checking account, enrolling in e-Statements makes banking easier—and greener—than ever! Here’s how to get started:

Visit our home page and click on the toolbar in the upper left corner. Then, scroll down to select “Online Banking.”

  1. On the next screen, follow the directions, “Please click here to enroll in Online Banking.”

And here’s how to view your statements

  1. Once you’ve created an account, click on the arrow next to the account you wish to view. When the drop-down box appears, select “Statement.”
  2. On the Documents page, click “View Statements.”
  3. Click on the e-Statement you wish to view. If you have a pop-up blocker, you may be redirected to a link called “Open the Statement Window now.”
  4. View your e-Statement! From this page, you can download, save, or print your statement and access it at any time.

With e-Statements, you can:

  • Reduce your waste and clutter. Paperless statements are the greener, cleaner way to keep necessary records, plus Earth Day is the perfect time for a spring cleaning.
  • Count on increased security—no more statements lost in the mail or accidentally mixed up in the neighbor’s mailbox.
  • View your records anytime, anywhere. It’s helpful to see your account and balances in real-time and in time for warm-weather fun. Also, download our app for easy banking on the go!

Being one of the best banks in NY means that we’re dedicated to providing an experience that meets our customers’ needs. So, in addition to being environmentally conscious, we also aim to make the NYC daily commute more manageable and more fun. How? The newest offering in our Employee Opportunity Program is The E-Bike Loan NYC!

The commuting challenges that workers in NYC have faced over the past two years have demonstrated that affordable, sustainable transportation alternatives – such as electric bikes – are critical for commuters and communities. We joined forces with the Equitable Commute Project and designed the E-Bike Loan NYC  so that more New Yorkers can save time, money, and stress in their daily commute.

Available to our partner employers through our Employee Opportunity Program, the E-Bike Loan NYC, offers up to $2,500 with no minimum credit score requirement.

“With biking, I don’t have a problem with parking. I’m not worrying about gas prices or always filling up the tank. Plus, I’m doing my part for the environment so my kids can have a better future,” says Pamela Martinez, recipient of the E-Bike Loan NYC.

Our mission is to use business as a force for good, so we hope you take advantage of these options to make life a little easier and a little greener this Earth Day. Want to learn more about what makes us one of the best banks in Bronx, New York? Check out our mission as an ethical bank, or visit one of our branches today!

In partnership with GreenPath Financial Wellness

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For many years, research has shown that women in the U.S. are approved for less than men when applying for credit products. Women are also more likely to have their applications denied. These facts may impact how and when women use credit compared to men. As a result, women often put applying for credit off – even when they want or need to build credit to maintain a healthy financial life.

These challenges become more complicated when combined with the fact that women are typically paid less than men, yet have household budgets similarly impacted by rising costs of living, inflation, and other market factors. Best practices with credit can help in many situations, such as when or how to apply for a personal loan.

Here are a few tips to jumpstart your relationship with credit — and we think they are helpful for everyone, regardless of gender identity!

Build a Healthy Credit History

A healthy financial foundation starts with having a credit history established in your name. If you don’t qualify for a credit card on your own and someone in your family already has one, you can start as an authorized user on their credit card.

If that isn’t an option for you, or you prefer to keep finances separate, another option is to get a Credit Builder Loan, like ours, in your name. Our Credit Builder Loan is a great way to build a healthy credit score. The loan proceeds are placed in a savings account to secure the loan. Then, each month we report your payments to the credit bureaus — this is what develops your credit score. After your final payment, you may continue to build your savings.

Review Your Credit Report

Regularly checking your credit report is another healthy financial habit. You can go to AnnualCreditReport.com to get a free credit report. This credit report shows all the information used to determine your credit score. Checking your credit report also allows you to be confident that the information in your credit report is accurate and up to date.

A good credit report can give you access to opportunities that might not be available otherwise. For example, people with higher scores receive offers with lower interest rates — that means more money staying in your pocket. It’s also easier to apply for a personal loan, open a new business bank account, or get a business loan when your credit score is in good shape.

Improve Payment History

If you already have a credit history and know your score, pay attention to your payment history. Payment history is the most significant single factor used to calculate your credit score.

Late payments (even by a couple of days!), past-due accounts, and accounts in collections all harm your credit. Regular, on-time payment of the minimum amount owed or greater, will improve your credit score. An on-time payment history in the range of 18 months or longer will begin to show results in improving credit scores.

Monitor Your Credit Card Utilization

Simply put, credit utilization is a percentage. To determine that percentage, take the amount you owe and divide that number by the amount you are allowed to borrow – a.k.a. your credit limit. Credit utilization only refers to what you owe in terms of your personal credit limit, and you do not have to take your income into account when calculating it.

Here’s an example: If your card balance is $600 and you have a spending limit of $2,500, your credit utilization is $600 divided by $2,500, which comes to 24%. As a rule of thumb, your credit utilization should be less than 30% for a healthy credit score.

Build a Foundation for Financial Wellness

Healthy credit history and scores are important for women and everyone — especially during challenging financial situations. Learn more about our Credit Builder Loan.

As one of the best banks in N.Y., we partner with GreenPath Financial Wellness so that our community can speak with certified financial counselors about how to use credit as a critical building block in their overall financial health and wellness. Call GreenPath at 866-692-2659 to book a free, confidential financial counseling session today!

“Being a B Corp allows us to keep our core values front & center. When you run a business day-to-day, it’s tempting to take the easiest path to profitability. Having the B Corp principles and B Corp metrics ingrained into our DNA over the past six years helped us guard against this and allows us to be the company we set out to be when we first started Spring Bank.”

 – Demetris Giannoulias, CEO

If you already have a personal checking account or personal savings account with us here at Spring Bank, you already know that we're one of the best banks in NY! But did you know that we're also a Certified B Corporation (a.k.a B Corp)? March is B Corp Month, so we're excited to share more information about what makes being a B Corp so special! As a B Corp, we balance purpose and profit, considering the impact of all our decisions on our staff, customers, suppliers, community, and even the environment. We make sure that we meet the high standards expected of B Corps, prioritizing performance, accountability, and transparency. As the first B Corp bank in New York, we know that not everyone has the same access to the financial system. Alongside our community partners, we prioritize the work of financial inclusion. The World Bank defines financial inclusion as "individuals and businesses who have access to valuable and affordable financial products and services that meet their needs – transactions, payments, savings, credit, and insurance – delivered responsibly and sustainably." Financial inclusion is critical for reducing poverty and boosting prosperity. We pride ourselves in our work to create financial access for our community as individuals and businesses make important decisions in their financial lives. As part of the global B Corp community of mission-driven companies, we're driving a movement of people using business as a force for good. We're proud to have earned the designation of "Best for the World" B-Corp – putting us among the top 10% in our rating categories Whether you are opening a personal checking account, applying for a personal loan, or interested in a small business account, you can be confident in choosing us as you're aligning yourself with a bank that looks out for the interests of you and your community! Check out our stories about our work with fellow B Corps Eileen Fisher Inc and UnCommon Goods. Celebrate B Corp Month with us and put your values into action by opening a personal checking account or personal savings account with us today.

If you already have a personal checking account or personal savings account with us here at Spring Bank, you already know that we’re one of the best banks in NY! But did you know that we’re also a Certified B Corporation (a.k.a B Corp)? March is B Corp Month, so we’re excited to share more information about what makes being a B Corp so special!

As a B Corp, we balance purpose and profit, considering the impact of all our decisions on our staff, customers, suppliers, community, and even the environment. We make sure that we meet the high standards expected of B Corps, prioritizing performance, accountability, and transparency.

As the first B Corp bank in New York, we know that not everyone has the same access to the financial system. Alongside our community partners, we prioritize the work of financial inclusion. The World Bank defines financial inclusion as “individuals and businesses who have access to valuable and affordable financial products and services that meet their needs – transactions, payments, savings, credit, and insurance – delivered responsibly and sustainably.”

Financial inclusion is critical for reducing poverty and boosting prosperity. We pride ourselves in our work to create financial access for our community as individuals and businesses make important decisions in their financial lives.

As part of the global B Corp community of mission-driven companies, we’re driving a movement of people using business as a force for good. We’re proud to have earned the designation of “Best for the World” B-Corp – putting us among the top 10% in our rating categories

Whether you are opening a personal checking account, applying for a personal loan, or interested in a small business account, you can be confident in choosing us as you’re aligning yourself with a bank that looks out for the interests of you and your community!  Check out our stories about our work with fellow B Corps Eileen Fisher Inc and UnCommon Goods. Celebrate B Corp Month with us and put your values into action by opening a personal checking account or personal savings account with us today.

“In this city, if you want it, you’ve got to go for it!” – Furkhunda Rizvi, Managing Director at MaxWell Health

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As a community bank in Bronx, NY, we know that life in New York City is fast-paced and exciting! But it can also be stressful and take its toll on our minds and bodies. That’s why we’re so excited to share the story of MaxWell Medical, one of our small business clients.

MaxWell Medical is a state-of-the-art physiotherapy practice founded by the three Rizvi sisters with the vision that Relief is Within Reach. Furkhunda Rizvi, Managing Director, shares:

“What we do brings such positive energy into our culture because we make people feel better. We’re in the business of healing.”

For the three Rizvi sisters, the idea was manifested through the thoughtful collaboration and skill of their partners, Chris Lee, Cesar Salce & Olayinka Akisanya. Together they sought out talent to build their dream into reality.

“Everyone has lofty ideas when starting a business,” Furkhunda says. “But we truly believe that the face we give to our patients is the same face we give each other. So we started by imagining a place where all co-workers are respected, with the result that everyone cares and feels the same sense of ownership in the company.”

It’s easy to see how building a positive, impactful work environment has paid dividends. MaxWell Medical has retained staff members since their first year of operations and even maintained their practice through the many obstacles that the Covid-19 pandemic presented.

“The pandemic has been a challenging chapter in our company’s history,” Furkhunda says. “We had to question the business we’d built and reshape the entire model.”

Luckily, MaxWell Medical received a Paycheck Protection Program (PPP) loan they needed to continue business operations and develop an entirely new telehealth system to continue serving their patients.

“We couldn’t believe the level of customer service and the attention we received from the team at Spring Bank. The PPP experience was a lifeline: we had someone walking us through every step and securing the money when promised. It made such a difference at a time when there seemed to be so much red tape, confusion, and doublespeak,” shares Furkhunda.

Even as their business continued to transform and change into something new, the partners at MaxWell Medical stayed hopeful, committed to their values, and leaned into their team.

“Our business is reshaping. And I believe that we are going to come back even stronger having been able to overcome this last chapter,” Furkhunda continues.

So, as part of the return to normalcy, MaxWell Medical has re-opened all locations. They understand the havoc the pandemic has caused from working remotely at our dining room tables to our makeshift work from home desk spaces. They are currently offering ergonomic assessments, evaluations for patients and new corporate workshop programs – so that the people of New York City can come back even stronger.

It’s precisely that community-oriented mindset that we greatly appreciate at MaxWell Medical.

“As an immigrant that came into this country, I feel like I’m really part of something here. I don’t think we could have done this anywhere else. In this city, if you want it, you have to go for it! We have a truly multicultural team that is a tapestry of New York. Between our patients, our staff, and our community, it’s the story of America – and it’s beautiful to be a part of it.”

We couldn’t agree more! Thank you to MaxWell Medical for allowing us to share your story and being part of the Spring Bank community.

As one of the best banks in NY, we’re honored to serve the people of New York City. Learn more about our small business accounts & services, or open your new business bank account today. Visit one of our branches, or call us at 718-879-5000 to learn how we can help you build a prosperous future for you and your family.

The Newest Offering of Our Employee Opportunity Program

“The process is fintech-enabled, so participating is simple both for the employer and the borrower.” – Melanie Stern, our Director of Consumer Lending

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Offer Your Employees Reliable & Affordable Transportation

We are proud to support small businesses and their employees as one of the best community banks in NY! That’s why we’re so excited to introduce our newest benefit for your employees: The E-Bike Loan NYC.

The commuting challenges that workers in NYC have faced these past two years have demonstrated that affordable, sustainable transportation alternatives – such as electric bikes – are critical for commuters and communities. So we joined forces with the Equitable Commute Project and designed a loan product as an easy way for you to take care of and support your teams.

Save Your Employees Time, Money & Stress

As the newest addition to our Employee Opportunity Program, you can now connect your employees to the E-Bike Loan NYC, providing them with a reliable and affordable transportation option. Help your employees get to where they want to go as they commute day-to-day and support their financial journeys, too!

Up to $2500 with no minimum credit score requirement, the E-Bike Loan NYC also helps your employees build their credit and savings. The E-Bike Loan NYC is accessed and processed on our simple to use online platform.

We are partnering with several well-regarded NYC bike shops and one online seller who all have proven track records, sell reliable bikes, and offer employees discounts on bikes, equipment, and even servicing.

And when you sign-up for the E-Bike Loan NYC, your organization automatically becomes part of our nationally recognized Employee Opportunity Program. As our partner, your employees can access our Employee Opportunity Loan for up to $3,500 and get free financial counseling from GreenPath Financial Wellness. Employees start here, then choose to apply for a personal loan and connect to a counselor.

We’re also making it easier than ever for employees to build personal savings by offering the option to automatically deposit an amount of their choosing directly into their Spring Bank savings account each pay period.

Plus, there are no minimum credit score requirements for any loan products in our Employee Opportunity Program. 🙌

Your employees can check out e-bikes and get rolling today with our E-Bike Loan NYC!

Learn more about the E-Bike Loan NYC. Spring Bank is the financing partner for the Equitable Commute Project (ECP), a group of community partners working toward bringing transportation justice to New York City by creating micro-mobility options for NYC workers. Read more about the ECP.

In partnership with GreenPath Financial Wellness

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No matter your age or stage in life, it pays to know the facts about personal finances. You can set yourself up for success and build a healthy financial future when you understand the basics.

Here are three facts to know about personal savings and finances to get on the right track:

Fact #1 – Good Financial Habits Pay Off

Make it a habit to set aside money each month to meet short- and long-term goals. The significant savings goal is purchasing a home and eventually retirement for many of us. But people also save to build up an emergency fund or other personal savings, buy a new vehicle, pay for education, and more.

Making regular deposits, no matter how small, will add up over time—opening the best savings account online can help with that.

Besides setting aside money and ensuring your funds earn a competitive interest rate, the second most important habit is to control spending. By budgeting wisely, you not only set aside more money for potential savings, but you also develop spending habits that serve you in the long term.

Fact #2 – There’s a Smart Way to Manage Debt 

It’s helpful to understand the facts of managing debt wisely. For example, making only the minimum payment each month on a credit card extends how long it takes to wipe out your debt and adds to the amount of interest you pay. Minimum monthly payments can be a short-term approach to dealing with financial challenges — because you’re keeping up on bills — however, making more than the minimum payment each month helps avoid digging yourself into a financial hole.

Suppose you’ve hit the maximum balance on credit cards, or run into issues keeping up with other debt. In that case, it’s time to look at where your money is going and make a plan to change any habits that are not beneficial to your financial health, so you can start putting it towards your personal checking and personal savings accounts instead.

Everyone deserves the opportunity to build a prosperous and abundant future for their family and community. Apply for a personal loan with Spring Bank so that an unforeseen emergency like a car repair or health expense doesn’t become a major disruption.

Fact #3 – You Don’t Have to Go it Alone

There are times in life when you might need to get a handle on high credit card balances, understand options when facing financial challenges, or figure out how to get a healthier credit score.

Working one-on-one with a certified counselor is an excellent first step. Not only will the counselor help you understand your financial health, but they’ll also help you to develop a customized plan for your unique situation.

The path is easier when you work with a trusted resource. An action plan that provides proven strategies can propel people toward financial health with confidence, whether you’re looking to open a new business checking account or small business account.

As one of the best banks in NY, we partner with trusted national non-profit GreenPath Financial Wellness to help you better understand your financial picture and what steps to take to improve financial wellness. As a Spring Bank customer, you have access to free, confidential financial counseling sessions today! Learn more here: https://spring.bank/greenpath/

“It’s very important, as a Bronx-based bank, to have a mission and continue to honor that mission. – Diana Ravagnan, BSA Officer at Spring Bank

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As a Community Development Financial Institution (CDFI), we’re not just a bank. We are also a mission-driven business—even though we think we are one of the best banks in NY! The financial health and wellbeing of our community is our commitment—everyone from our customers to our staff—and when you step into one of our branches, you can feel it.

That’s why we’re excited to feature Diana Ravagnan, who has been an essential part of our team for 11 years! From Customer Service Representative to Assistant Manager now to BSA Officer, Diana has worn many hats. We are grateful for her continued commitment to the mission and how generously she shares her expertise.

BSA stands for Bank Secrecy Act, a critical component of running a bank and ensuring everyone’s financial assets are safe. Diana is responsible for monitoring account activity and ensuring that we give back to the community while not contributing to the movement of funds for any illegal purposes.

“I’ve had to find a balance making sure that the bank is safe and at the same time not hurting our customer base because I care. These are people I used to sit down with and talk to and laugh with and ask them about their families,” Diana shares. “At the same time, it’s essential we safeguard the integrity of the bank.”

Luckily, Diana manages to strike a work-life balance as a mother of three.

“Holding the BSA role at the bank, all while being a fully active mom, is a lot to manage, but is also very rewarding,” she says.

After returning from maternity leave, Diana was offered a promotion as our BSA Officer. She has been a pillar of leadership, from mentoring her colleagues to managing her own personal development.

“I was very used to working directly with customers,” Diana shares. “But when I took on this new compliance role, I was determined to become more confident and move beyond concerns like: ‘I’m the only female in this room. Will they take me seriously?’

Additionally, Diana is strongly committed to our mission.

“It’s very important, as a Bronx-based bank, to have a mission and continue to honor that mission, a mission we live by,” Diana says. “Our community looks to us for financial literacy and education, and I’m proud to have helped so many people during my career.”

We couldn’t agree more. We exist to help our community build long-term wealth and prosperous futures, and team members like Diana are critical in bringing our mission to the incredible people of New York City. Thank you, Diana, for your hard work, continued dedication, and for your care for our customers and community!

Are you scoping out the banks in the Bronx and NYC? Visit one of our branches in the South Bronx or Harlem. You’ll quickly experience our human-centered banking approach. Check out our personal checking account or personal savings account, which can help you repair credit and buy your first home. You can also check out one of the best savings accounts online